Afrihost's WhatsApp Support team uses a dashboard to help agents connect with client queries in real time.
The goal was to refresh the platform’s look and feel and add new features to improve usability, based on insights from the WhatsApp Support team leade
Client
Afrihost
Deliverables
Dashboard System Design
Year
2022
Role
UX/UI Designer
Dashboard Features:
- Overview of performance and business hours
- Built-in chat interface
- Detailed views
- Active queues
- Chat insights
- Queue viewing
- Team management dashboard
